Terms and Conditions

Overview

This website is operated by Zinai Digital IT Services Private Limited. Throughout the site, the terms “we”, “us” and “our” refer to Zinai Digital IT Services Private Limited. Zinai Digital IT Services Private Limited offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or engaging our services, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

Any new features or tools which are added to our website or services shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Section 1 – Website Use Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your jurisdiction of residence, or that you have obtained parental or guardian consent to use this site.

You may not use our services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including payment card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 – Accuracy, Completeness And Timeliness Of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Section 4 – Modifications To The Service And Pricing

Prices for our services are subject to change without notice, and any change to a package or retainer already agreed with a client will be communicated and take effect only from the next billing cycle onward.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 – Our Services

We provide SEO, Google Ads, Meta and Instagram Ads, and web development services, typically delivered under monthly retainer agreements. The specific scope, deliverables and pricing for your engagement are set out in your service agreement or proposal.

We reserve the right, but are not obligated, to limit our services to any person, geographic region or jurisdiction. All descriptions of services or service pricing are subject to change at any time, at our sole discretion, though changes will not apply retroactively to periods already invoiced.

We do not warrant that the quality of any services, information, or other material obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 – Accuracy Of Billing And Account Information

You agree to provide current, complete and accurate billing and account information for all engagements made with us, including for invoicing through Zoho Books. You agree to promptly update your billing contact, email address, and payment details so that we can process your monthly invoices and contact you as needed.

For more detail on cancellations and refunds, please review our Cancellation and Refund Policy.

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

Section 8 – Third-Party Links

Certain content and services available via our Service may include materials from third-parties, including advertising platforms such as Google Ads and Meta Ads.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

Section 9 – User Comments, Feedback And Other Submissions

If you send us creative ideas, suggestions, proposals, plans, or other materials (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, or other personal or proprietary right, and will not contain unlawful, abusive or obscene material.

Section 10 – Personal Information

Your submission of personal information through this website is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies And Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions relating to service descriptions, pricing, promotions or offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information at any time without prior notice.

Section 12 – Prohibited Uses

In addition to other prohibitions set forth in these Terms, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pretext, spider, crawl, or scrape; or (j) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

Section 13 – Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free, or that the results obtained from our marketing services (such as specific rankings, ad performance, or lead volume) are guaranteed, as these depend on factors outside our control including platform algorithm changes and market conditions.

You expressly agree that your use of the service is at your sole risk. The service is provided ‘as is’ and ‘as available’, without any representation, warranties or conditions of any kind, either express or implied.

In no case shall Zinai Digital IT Services Private Limited, our directors, officers, employees, affiliates, agents, contractors, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits or lost revenue, arising from your use of the service, whether based in contract, tort (including negligence), strict liability or otherwise, even if advised of their possibility. Our total liability for any claim arising from these Terms or our services shall not exceed the fees paid by you to us in the three months preceding the claim.

Section 14 – Indemnification

You agree to indemnify, defend and hold harmless Zinai Digital IT Services Private Limited and our officers, directors, agents, contractors, service providers and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service, or your violation of any law or the rights of a third-party.

Section 15 – Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, without affecting the validity of the remaining provisions.

Section 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement.

These Terms of Service are effective unless and until terminated by either you or us, subject to the notice requirements in our Cancellation and Refund Policy.

If in our sole judgment you fail to comply with any term of these Terms of Service, we may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination.

Section 17 – Entire Agreement

These Terms of Service, together with any signed service agreement or proposal and our other posted policies, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, whether oral or written.

Section 18 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India, and the courts of Kochi, Kerala shall have exclusive jurisdiction.

Section 19 – Changes To Terms Of Service

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of our website or Service following the posting of any changes constitutes acceptance of those changes.

Section 20 – Contact Information

Questions about these Terms and Conditions should be sent to us at hello@zinaidigital.in or +91 91880 11369.

Zinai Digital IT Services Private Limited
XVII/356/A, Metro Pillar 108, Moothedathu Building, Kochi, Kerala 683106, India